Privacy Policy
This Privacy Policy explains how Cleveland-Heath (“we,” “us,” or “our”) collects, uses, and protects information when you visit https://www.clevelandheath.com (the “Site”) or contact us through it. We keep the data we collect to what we need to answer your inquiry and improve the Site, and we do not sell it.
Who runs this website
Our website is designed, hosted, and maintained for us by LocalCraft Digital, acting as our service provider. It does not sell your information or use it for its own advertising. Some features of the Site are powered by the third-party providers listed below, each of which handles your information under its own privacy policy.
Information we collect
Information you give us
When you fill out a contact, catering, gift-card, private-events, or newsletter form, we collect the information you enter, which typically includes your name, email address, phone number, and any details or message you provide. We use it only to respond to you, provide the service you asked about, and keep a record of the request.
Information collected automatically
Like most websites, our Site and its hosting provider record basic technical information when you browse, such as the pages you request, the page you arrived from (referrer), your browser and device type, and your IP address, used to keep the Site secure and reliable. When you load a page that embeds a third-party service (for example the map on our Visit page), that provider may also receive your IP address and set its own cookies, as described below.
Cookies and similar technologies
The Site itself does not use advertising or cross-site tracking cookies. Third-party features we embed, such as the Google map on our Visit page and the OpenTable reservations flow, may set their own cookies when you use them. Most browsers let you block or clear cookies in their settings; the Site will still work if you do.
How we use your information
- to respond to your inquiries and provide the products or services you request;
- to take and confirm reservations, catering orders, private-event requests, and gift-card orders;
- to send you our newsletter if you sign up, which you can unsubscribe from at any time;
- to detect and prevent spam, abuse, and fraudulent submissions;
- to comply with our legal obligations.
How your information is shared
We do not sell your personal information. We share it only with:
- LocalCraft Digital, our website design and hosting provider, and its hosting infrastructure provider (Vercel), which run the Site for us;
- Formspree, our form-delivery provider, which receives and emails us the contact, catering, gift-card, private-events, and newsletter forms you submit;
- OpenTable, our reservations provider, when you book a table, so it can process your reservation under OpenTable’s own privacy policy;
- Google Maps, which serves the embedded map on our Visit page and may receive your IP address and set its own cookies when the map loads;
- authorities or others when required by law, to protect our rights, or in connection with a sale or transfer of the business.
Data retention
We keep form submissions and inquiry records for as long as needed to serve you and for our ordinary business and legal record-keeping. You can ask us to delete information about you at any time using the contact details below, and we will do so unless we are required to keep it.
How we protect your information
The Site is served over encrypted connections (HTTPS), and access to stored submissions is limited to us and our service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of follow-up contact, by emailing us at hello@clevelandheath.com. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act; we honor those rights and will not discriminate against you for exercising them.
Children’s privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
The Site may link to third-party websites or services we do not control. Their privacy practices are their own; please review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the Site after a change means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact Cleveland-Heath at hello@clevelandheath.com, or by mail at 106 N Main Street, Edwardsville, IL 62025.